Security Operations Centre Team Manager Winnipeg 45126 in Winnipeg, Manitoba

NetHire Security Operations Centre Team Manager Winnipeg xxxx6 Security Operations Centre Team Manager Location: Winnipeg, Manitoba We are an international information assurance company headquartered in Canada, and we provide clients with security and risk management consulting services, managed security services, security solution integration, and education services. Our company also maintains an active research and development portfolio, working collaboratively with organizations across Canada and internationally. Through our commitment to quality, research, and knowledge transfer, we deliver innovative and comprehensive information assurance services and solutions that provide value to our clients. Summary Reporting to the Director, Managed Security Services, the Security Operations Centre Team Manager will be responsible for effective leadership of Security Operations Centre (SOC) staff to deliver a wide range of security services and solutions to meet the strategic and operational needs of the organization. This role will build and maintain relationships with external customers, identify opportunities to improve operational processes, maximize productivity, and improve overall cost effectiveness. The SOC Team Manager provides strong direction and people leadership to the department by championing our company’s vision, mission, and values. This includes ensuring that the SOC department has the technical skills, training, and mentoring required to meet corporate objectives. Key Responsibilities Provide leadership and guidance to the MSS team on a day-to-day operational level, including ensuring that job responsibilities and procedures are followed and organizational goals are achieved. Continuously monitor the support queue, identifying patterns or trends of support issues and recommending solutions. Create and manage service delivery procedures (i.e., service, asset, change, and problem management) and ensure that service levels are maintained. Document, track, and monitor problems to ensure timely resolution. Handle day-to-day staff management responsibilities including, but not limited to, scheduling work flow and mentoring. Monitor and evaluate workload to deliver quality of service to internal and external clients; assess high visibility problems for root cause analysis, scope of impact, and appropriate response for resolution and notification. Identify deficiencies/weaknesses and corrective/preventative action measures in the SOC environment. Provide input and direction for changes which could impact or improve the delivery of services to internal and external clients. Interview and recommend employees for hire in department. Evaluate employees, support career growth, and enhance their performance. Participate in, support, and track departmental strategic budget planning. Train, oversee, and direct the training of new staff. Oversee staff schedules to ensure 24x7 coverage. Provide technical assistance/second level escalation support on client issues, services, program, and/or computer hardware and software, etc. Act as a resource to team members, participate in team and professional meetings, and give input regarding needs of clients. Required Qualifications Three or more years of supervisory/management experience Minimum five years of recent, related experience in a technology environment Degree or diploma in a related discipline, supplemented with industry recognized professional courses Results oriented, self-starter with effective leadership skills demonstrated in a variety of settings Strong understanding of service development and delivery processes Available to manage a 24x7 environment and staff Able to delegate work across multiple functions in the organization Able to make critical decisions in a highly dynamic environment Effective verbal and written communication, presentation, and organizational skills including the ability to explain technical/security services information to clients, management, and peers ITIL service management and/or project management certification considered an asset Looking for a challenging job, working with great people? Our company is for you. We are a focused group of individuals committed to creating a great workplace. Our work environment will challenge you to grow professionally and personally while having a lot of fun with great people. We are focused on relationships, innovation, and solving the big problems in our industry; the contribution of every employee is critical to our shared success. Our employees may work in any one of our offices in across Canada and travel to clients around the globe. We believe in maintaining a healthy work-life balance, and support flexible work schedules where practical. We also provide comprehensive benefit packages, competitive salaries, and a deferred profit sharing plan. Our employees are as passionate about their lives as they are about their work and are a vital part of our local communities, from supporting local charities to helping build local maker and hacker spaces—we get involved the best way we know how. If you thrive in small, focused teams and high-energy environments, are passionate about what you do, and are interested in having real impact in a growing, innovative industry, we want the chance to work with you. Qualified candidates are invited to forward their resume, with references and a covering letter Only candidates being considered for the role will be contacted. All candidates will be required to complete security clearance and background checks. Candidates under consideration may be required to complete a written knowledge examination prior to an interview. Keywords: Brandon, Portage La Prairie, Steinbach, Thompson, Kenora ON, Springfield, Selkirk, St. Andrews, Dauphin, Winkler, Fort Frances, Stonewall, Altona, Morden, technical support, IT infrastructure security, software security, firewall, To apply for this position please visit http://www.itjobsandcareers.ca/jobs/view/xxxxxxxx39.html Click here to apply for this job.Listing originally posted at http://www.jobhawk.com/job_info.php?job_id=xxxx9